Refund policy

REFUND AND RETURN POLICY

Last updated: August 31, 2026

Every Holiday Fun product is made especially for you after your order is placed. Because our products are made to order, we generally cannot accept returns or exchanges for a change of mind, an incorrect size or color selection, or another personal preference.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order arrives damaged, defective, misprinted, or different from what you ordered, please contact us within 30 days of delivery at headelf@santamod.com.

Please include:

• Your order number
• A description of the problem
• Clear photos showing the item and the issue
• A photo of the shipping label if you received the wrong item

After reviewing the issue, we may offer a replacement or refund. You generally will not need to return a damaged, defective, or incorrect item unless we specifically ask you to do so.

SIZE AND COLOR SELECTIONS

Please review the product description, size chart, color selection, and order details carefully before purchasing.

We cannot replace or refund a correctly produced item because the wrong size or color was selected. Slight differences between colors displayed on a screen and the finished product are normal and are not considered defects.

CANCELLATIONS AND ORDER CHANGES

Orders can enter production shortly after they are placed. Contact us as soon as possible if you need to request a cancellation or change.

We will try to help, but we cannot guarantee a cancellation, address change, size change, color change, product change, or design change after production has started.

REFUNDS

If a refund is approved, Holiday Fun will issue it to the original payment method within 5 business days. Your bank or payment provider may require additional time to post the credit to your account.

Original shipping charges are not refundable unless the order was damaged, defective, incorrect, or lost because of an error by Holiday Fun or its fulfillment partner.

CONTACT US

Questions about an order or this policy can be sent to headelf@santamod.com.

This policy does not limit any rights that cannot be excluded under applicable consumer protection law.