Shipping policy
SHIPPING POLICY
Last updated: August 31, 2026
Holiday Fun products are made to order and fulfilled by independent printing partners. Production time and shipping time are separate.
PRODUCTION TIME
Most orders are produced within 2 to 7 business days.
Production can take longer during holidays, periods of high demand, or when a product, size, or color is temporarily unavailable. Delivery dates displayed at checkout are estimates and are not guaranteed.
ESTIMATED SHIPPING TIME
After production is complete, estimated transit times are:
• United States: Approximately 2 to 8 business days
• International destinations: Approximately 10 to 30 business days
• Expedited delivery: When available, the estimated timeframe and price will be displayed at checkout
Carrier delays, severe weather, seasonal volume, customs processing, and other circumstances outside our control may affect these estimates.
SHIPPING CHARGES
Shipping charges are calculated and displayed at checkout based on the products ordered, delivery destination, and available shipping method.
TRACKING AND SPLIT SHIPMENTS
Tracking information will be sent by email when it becomes available.
Items in the same order may be produced by different fulfillment partners and arrive in separate packages. Separate packages may have different tracking numbers and delivery dates. You will not be charged additional shipping because we divided an order into multiple shipments.
ADDRESS ACCURACY
Customers are responsible for providing a complete and accurate delivery address.
Contact us immediately if an address needs to be corrected. Once production or shipment has started, we cannot guarantee that the address can be changed.
Additional production or shipping charges may apply when an order must be replaced or reshipped because an incorrect or incomplete address was provided.
LOST OR DELAYED PACKAGES
If a United States order has not arrived within 30 calendar days after shipment, or an international order has not arrived within 45 calendar days after shipment, contact us within 7 days at headelf@santamod.com.
Please include your order number and delivery address so we can investigate.
If tracking shows that a package was delivered but you cannot locate it, please check with household members, neighbors, the delivery carrier, and your local post office. Then contact us so we can review the shipment.
RETURNED PACKAGES
If a package is returned because of an incorrect address, incomplete address, refused delivery, or failure to collect the package, the customer may be responsible for the cost of producing and shipping a replacement.
INTERNATIONAL DUTIES AND TAXES
International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country. Unless checkout specifically states otherwise, these charges are the customer’s responsibility.
CONTACT US
Questions about shipping can be sent to headelf@santamod.com.